Customer Service

Order Queries

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us via the form on this page or email us at orders@falcontechnology.co.uk or call us on 01928 759 239 where our customer service team will assist you.

Technical Support

First please check the "Getting started" or "Tech help" tab on the product page where we list answers to common queries, link to user manuals and post videos to help you out. If you are still having problems please email us at help@falcontechnology.co.uk or call us on 01928 759 239.

Returns Policy

If you change your mind about a product that you have ordered from this website or over the phone you can cancel your order for up to 14 days from the day after that on which you received the goods. You must contact us for a return authorisation number prior to returning the goods and provided the goods are new and unused you will receive a full refund within 30 days of receipt. Please refer to our Terms and Conditions for full details.